Allowed vs. Disputed Claims — Understanding Your Claim Status

Published by TerraClaim · March 2026

You filed your Crypto Loss Claim on the Kroll portal. You submitted your wallet addresses, signed the verification transactions, uploaded your documentation. Now you're seeing a status on the portal — but what does it actually mean?

Understanding your claim status is important because it directly affects when you might receive distributions and what your claim is worth on the secondary market.

Claim Statuses Explained

When you submitted your claim, the Plan Administrator categorized it based on the type of evidence you provided.

If all of your Eligible Loss Cryptocurrency was supported by "Preferred Evidence" — meaning wallet addresses on verifiable blockchains or read-only API keys from supported exchanges — your claim was eligible for an expedited determination. The Plan Administrator aimed to issue initial determinations within 90 days of the filing deadline. If your claim has been through this process and you accepted (or were deemed to have accepted) your Initial Determination, it now shows as "Allowed."

If you submitted "Manual Evidence" — such as account balance statements, transaction logs, or screenshots — or if you provided manual evidence for even part of your claim, it entered the "Individualized Review" process. This is a more detailed, case-by-case review that takes significantly longer. Importantly, the Plan Administrator may seek to disallow claims that rely on manual evidence, particularly when preferred evidence was available but not provided.

What "Allowed" Means

An "Allowed" claim has been reviewed by the Plan Administrator, received an Initial Determination, and that determination has been accepted by the claimant — either explicitly or by deemed acceptance after 30 days. The claim amount is now final, and the claim is eligible for distribution when funds become available.

Having an Allowed claim doesn't mean you'll get paid immediately — it means you're in line. The timing of actual distributions depends on the overall case progress, asset recovery, and the resolution of any ongoing litigation.

On the secondary market, Allowed claims are worth more than claims in Individualized Review because there's less uncertainty. Buyers know the exact claim amount and that it's been validated.

What "Individualized Review" Means

If your claim is in Individualized Review, it means the Plan Administrator hasn't yet made a final determination. Your claim is being reviewed on its specific merits, which takes more time and could result in a different amount than what you originally submitted.

Claims in Individualized Review carry more risk for buyers on the secondary market, which means they typically trade at a lower price. However, they're still tradeable — buyers just price in the additional uncertainty.

Can Your Claim Be Denied?

Yes. If the Plan Administrator determines that your evidence doesn't support your claimed losses, your claim could be reduced or disallowed entirely. This risk is highest for claims relying on manual evidence, particularly where preferred evidence — such as verifiable wallet addresses or exchange API keys — was available but not provided.

If you receive a determination you disagree with, you have the right to dispute it through the process outlined in the case procedures.

Why This Matters for Selling

If you're considering selling your claim on the secondary market, your status directly impacts your options. Allowed claims with clear, verified amounts attract more buyer interest and better pricing. Claims in Individualized Review can still be sold, but buyers will offer less due to the uncertainty.

At TerraClaim, we currently facilitate transfers of Allowed claims only. However, if your claim is in Individualized Review and you're looking to sell, we may be able to assist on a case-by-case basis — reach out to our team and we'll let you know what's possible.

Checking Your Status

You can check your claim status through the Kroll portal at restructuring.ra.kroll.com/Terraform. If you're having trouble accessing your account or interpreting your status, you can also contact Kroll directly at Terraforminfo@ra.kroll.com or the Plan Administrator at terraclaims@psc.com.

This is not legal or financial advice. Consult a qualified professional before making decisions about your claim.